Return, Refund, and Cancellation Policy

Colbert’s Corner | Wellness Academy

Effective Date: November 9, 2026

At Colbert’s Corner, we are committed to providing meaningful coaching experiences, educational opportunities, and personal growth resources. We understand that circumstances can change, and we strive to maintain a fair, transparent, and respectful approach to returns, refunds, and cancellations.

Please review the following policy before purchasing or scheduling any service or product.

1. Individual Coaching Sessions

We recognize that unexpected circumstances may require you to change your scheduled coaching appointment.

  • Cancellations: Clients may cancel or reschedule a coaching session at least 24 hours before the scheduled appointment without penalty.

  • Late Cancellations: Sessions canceled with less than 24 hours' notice are generally nonrefundable.

  • Missed Appointments: Sessions missed without prior notification are nonrefundable.

  • Refunds: If a coaching session is canceled at least 24 hours in advance, clients may request a refund or reschedule for another available date.

If Colbert’s Corner must cancel a scheduled session, clients will be offered the choice of rescheduling or receiving a full refund for the affected session.

2. Coaching Packages

Coaching packages provide multiple sessions designed to support continued personal growth and development.

  • Clients may request a full refund before completing their first scheduled session, provided the cancellation request is received at least 24 hours before that session.

  • Once a coaching package has begun, completed sessions are nonrefundable.

  • Refunds for unused sessions may be requested and will be calculated based on the remaining value of the package, less the standard individual-session rate for sessions already completed.

  • Clients may reschedule individual appointments within their package by providing at least 24 hours' notice.

3. Nature Connection Experience and Other Experiential Classes

Our experiential offerings are designed to encourage emotional awareness, self-discovery, and meaningful engagement with activities and environments.

  • 7 or More Days Before the Experience: Full refund available.

  • 3–6 Days Before the Experience: Clients may reschedule or receive a 50% refund.

  • Less Than 72 Hours Before the Experience: Payments are nonrefundable, although rescheduling may be considered based on availability.

  • Weather or Safety Cancellations: If Colbert’s Corner cancels an outdoor experience due to unsafe weather conditions or other safety concerns, participants may choose a full refund or an alternative date.

4. Digital Products, Courses, and Self-Discovery Resources

Digital products, including downloadable materials, educational courses, workbooks, and self-discovery resources, are generally nonreturnable once access has been provided.

Refund requests may be considered under the following circumstances:

  • The purchased digital product cannot be accessed because of a technical issue that cannot be resolved.

  • A duplicate purchase was made accidentally.

  • The product was substantially different from its advertised description.

Requests should be submitted within 7 days of purchase.

Refunds are not generally provided because of a change of mind after accessing or downloading digital materials.

5. Subscription or Recurring Coaching Services

For coaching services offered through recurring payments:

  • Clients may cancel future recurring payments at any time before their next billing date.

  • Cancellation prevents future charges but does not automatically refund payments already processed.

  • Any unused prepaid sessions will be reviewed according to the terms provided at enrollment.

  • Refunds for billing errors or duplicate charges will be evaluated promptly.

6. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account, depending on your payment provider or financial institution.

7. How to Request a Refund or Cancellation

To request a cancellation, reschedule an appointment, or inquire about a refund, please contact Colbert’s Corner through our website:

Website: https://www.colbertscorner.org

Please include:

  • Your full name

  • The service or product purchased

  • The date of purchase or scheduled appointment

  • A brief description of your request

We will review your request and respond as promptly as reasonably possible.

8. Exceptions and Special Circumstances

We understand that emergencies and unexpected circumstances occur. Requests involving medical emergencies, family emergencies, or other significant situations may be reviewed individually.

Exceptions to this policy are granted at the discretion of Colbert’s Corner, subject to applicable consumer protection laws.

9. Policy Updates

Colbert’s Corner reserves the right to update this policy to reflect changes in services, products, or business operations.

Any updates will be published on our website. The policy applicable to a purchase will generally be the version communicated at the time of purchase, unless otherwise required by law or agreed upon.

10. Our Commitment

At Colbert’s Corner, we believe that meaningful personal growth begins with trust, understanding, and mutual respect.

Our goal is to provide clear expectations while maintaining flexibility and consideration for individual circumstances.

We appreciate your decision to explore personal growth through Colbert’s Corner and look forward to supporting your journey.

Colbert’s Corner

Balance Through Self-Actualization

https://www.colbertscorner.org

Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.